Please review the following Terms and Conditions carefully before placing any order with us. By accessing or purchasing from the Handpick online store, you acknowledge and agree to be bound by these Terms and Conditions.

Returns, Refunds & Exchanges

We accept returns within 7 days of the delivery date, provided that all items are returned in their original condition.

To be eligible for a return, items must:

Items that have been worn, used, damaged, altered

Have all original tags, labels, and authenticity seals intact if included

Be returned with original packaging, including dust bags and boxes

Non-Returnable Items

The following items are non-returnable:

Sale or discounted items (marked as Final Sale)

Underwear, swimwear, and hosiery

Customized or made-to-order items

Return Shipping

Return shipping costs are the responsibility of the customer. Original shipping fees, duties, and taxes are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 business days.

Right to Refuse Service

Handpick reserves the right, at its sole discretion, to refuse service to any individual or entity at any time. We are under no obligation to engage in transactions or provide services to any person or business.

Personal Information

All personal information submitted to Handpick is handled in accordance with our Privacy Policy. We do not disclose personal data to third parties, except where necessary for marketing communications or order fulfilment purposes.

By providing your personal information through our website, you consent to us using this information to contact you regarding communications such as marketing materials, promotions, and competition entries.

Please note that any personal data submitted via third-party services linked to our website, including payment processors, is provided at your own risk. You are responsible for conducting your own due diligence with respect to these third-party platforms.

Item Descriptions

Each item is carefully inspected prior to being listed on our website. Product descriptions may include background details or historical references, which are accurate to the best of our knowledge. However, Handpick cannot be held liable for any inaccuracies or errors in such information.

We reserve the right to amend or update item descriptions at any time, though we are not obligated to do so. By using our website, you acknowledge that it is your responsibility to remain informed of any updates or changes.

Products & Services

Handpick makes every reasonable effort to ensure that product images and descriptions accurately reflect the items offered for sale. Please be aware that variations in screen displays and device settings may affect colour representation. We recommend visiting our store in person where possible to view items firsthand.

All product descriptions, pricing, and availability are subject to change without prior notice.

Authentication

Handpick utilises Entrupy and Bababebi to authenticate all handbags. In addition, every item undergoes an initial assessment by our in-house authentication team before being submitted for third-party verification.

We take all reasonable measures to ensure that every item sold, both in-store and online, is 100% authentic. Should any item fail authentication, it will not be listed for sale and will be destroyed in accordance with our internal procedures.